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Get help

BIHR cannot take cases or give you advice on a personal situation. The organisations listed below may be able to help you if you or someone you know is facing a human rights issue.


AdviceUK is the UK’s largest support network for free, independent advice centres. They have information on where to find a range of advocacy and advice, from benefits advice to disability and health advice.


British Red Cross

The British Red Cross national support line can help you with emotional support, finding local support services and accessing wheelchair and other support services. They have telephone interpreters available.

Support line: 0808 196 3651

Available: Monday to Friday: 10am to 5pm (open until 8pm on Wednesdays)


Care Rights UK

Care Rights UK provides free, expert advice about problems with care. You can book an appointment in advance or call during opening times.

Helpline: 020 7359 8136

Available: Monday to Friday: 9.30am - 1pm (open 6pm - 8pm on Thursdays)


Citizens Advice

Citizens Advice provides free, independent and confidential legal advice, and can help you find a solicitor.  

Adviceline (England): 0800 144 8848

Advicelink (Wales): 0800 702 2020 

Relay UK (type instead of talking): 18001, 0800 144 8884
Available: Monday to Friday: 9am to 5pm


Childline is a free, private and confidential service that supports everyone under 19 in the UK. You can talk to them about anything you like. Their phone line is open 24 hours a day, 7 days a week or you can use their online chat. The phone line is free and doesn’t show up on the phone bill.

Phone number: 0800 1111


Law Centres

Law Centres provide a free and independent professional legal service to people who live or work in their area.

Law Society

The Law Society has an online directory of law firms and solicitors. They do not provide legal advice themselves.



Liberty is a human rights organisation that runs a free human rights advice service for members of the public and voluntary organisations.

Helpline: 0800 988 8177

Available: Monday and Thursday, 6pm – 8pm / Tuesday, 12pm – 2pm


Migrant Help

Migrant Help is a charity contracted by the Home Office to provide advice to refugees, people seeking asylum and victims of human trafficking and modern slavery. Their phone lines are free, open 24 hours a day and they have telephone interpreters available. You can also contact them using their webchat.

Helpline: 0808 8010 503



POhWER is a national advocacy organisation which has information about different types of advocacy and where to find more help.


Rights of Women

Rights of Women provides free, confidential legal advice to women on family law, criminal law, immigration and asylum law and sexual harassment at work.



Samaritans have a free listening service that is available at any time to offer support. Common reasons people call them include relationship and family problems; loss, including loss of a friend or a family member through bereavement; financial worries; job-related stress; college or study-related stress; loneliness and isolation; depression; painful and/or disabling physical illness; heavy use of or dependency on alcohol or other drugs; and thoughts of suicide.

Phone: 116 123

Email (it may take several days to get a response):

Available: 24/7



Shelter is a housing and homelessness charity that provides advice, information and advocacy.

Their webchat is available Monday to Friday, 9am to 5pm. They also run an emergency helpline on that you can call if you are homeless, are worried about losing your home in the next two months, have nowhere to stay tonight or are at risk of harm or abuse.

Helpline: 0808 800 4444

Available: Monday to Friday: 8am – 8pm / weekends and bank holidays: 9am – 5pm


A note on the Equality Advisory Support Service: As of 1 October 2016, the government contract to deliver the Equality Advisory Support Service (the national equality and human rights helpline) was taken over by G4S. The British Institute of Human Rights highlighted its concerns about this decision, particularly the impact it would have on people whose rights might be at risk from services provided by G4S themselves.

Our former director said, “Perhaps the most worrying question is the impact it will have on people whose rights may be at risk from services provided by G4S themselves, including those involved in the justice system, immigration, welfare benefit schemes and education. It seems people will now be expected to call a G4S-run advice line to find out whether their rights have been put at risk by a G4S-run service.”

Over 40 organisations raised the issue with the Joint Committee on Human Rights and an online public petition titled, “Don’t hand the government’s discrimination helpline over to G4S” received over 61,000 signatures.

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