When James, a transgender man, was staying in hospital for mental health treatment, staff told him he would have to use the female toilet. This really distressed James, and in the end he held off using the bathroom and as a result was wetting himself, adding further distress. 

James's advocate was part of BIHR's programme to empower support workers and their service users to use human rights in their day to day interactions with mental health services. The advocate spoke to the hospital's Medical Director, making them aware of Jame's right not to be treated in an inhuman and degrading way (Article 3 in the Human Rights Act) and to non-discrimination (Article 14 in the Human Rights Act), and the hospital's legal duty to respect and protect these rights. Through this simple, informed conversation about the law and what it means in practice, James was able to use the male toilet, restoring his dignity. 

Example from BIHR’s protect Care and Support: A Human Rights Approach to Advocacy